Frequently Asked Questions
Everything you need to know about our premium leather goods and gear.
What kind of leather do you use for your products?
We use premium heavy-duty vegetable-tanned leather that is designed to age beautifully and develop a unique patina over time. Our products are crafted to endure the rigors of the road while maintaining a classic aesthetic.
How do I maintain and clean my Trip Machine gear?
To keep your leather in top condition, we recommend cleaning it with a damp cloth and applying a high-quality leather conditioner every few months. Avoid prolonged exposure to extreme moisture, and if it gets wet, let it dry naturally away from direct heat.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery timelines vary depending on your location. You can view the specific rates and estimated delivery dates at the checkout page.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. If you are not satisfied with your purchase or need a different size, please contact our support team to initiate a return or exchange.
Are your bags waterproof?
While our leather is naturally water-resistant and can handle light rain, it is not 100% waterproof. For heavy downpours, we recommend using a rain cover to protect the contents of your bags and the integrity of the leather.
How long does it take to process my order?
Orders are typically processed within 2-3 business days. Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.